Welcome to McKenzie Plastering & Decorating Service. These Terms & Conditions are designed to ensure clarity and fairness between us and our customers. 

By accepting a quotation and booking work with us, you agree to the following:

⸻

1. Quotes & Pricing

    •    All quotes provided are for labour only unless otherwise stated.
    •    The cost of materials is not included in the quotation. Where materials are required, we will purchase them on your behalf and provide a receipt. Payment for materials must be reimbursed in full on the same day the receipt is provided.
    •    Quotes are valid for 30 days from the date issued.

⸻

2. Deposits & Bookings

    •    A 25% deposit is required to secure all bookings.
    •    No booking is confirmed until the deposit has been received.
    •    Deposits are non-refundable unless we are unable to carry out the agreed work.

⸻

3. Payments

    •    The balance of payment (labour costs) is due on completion of the work unless otherwise agreed in writing.
    •    Materials purchased on your behalf must be repaid the same day upon receipt of invoice/receipt.
    •    Payments can be made by Bank Transfer to:
    •    Account Name: McKenzie Plastering & Decorating Service
    •    Sort Code: 
    •    Account Number: 

⸻

4. Materials & Paint Disclaimer

    •    If customers choose to supply their own paint, primer, or other materials, McKenzie Plastering & Decorating Service cannot be held responsible for the quality, durability, or performance of those products.
    •    If customers instruct us to purchase a specific brand of paint that we would not ordinarily recommend (e.g. Valspar instead of Dulux Trade, Johnstone’s, or Zinsser), responsibility for any performance issues lies with the customer.
    •    For best results, we strongly recommend professional trade-quality paints.

⸻

5. Cancellations & Rescheduling

   •    All deposits are non-refundable in the event of cancellation by the customer, regardless of notice given.
    •    If you need to reschedule your booking, at least 7 days’ notice is required. We will do our best to accommodate a new date, subject to availability.
    •    If less than 7 days’ notice is given, the deposit will be forfeited and a new deposit will be required to secure a future booking.
 

⸻

6. Workmanship Guarantee

    •    We take pride in our workmanship and always prepare and complete surfaces professionally.
    •    Issues arising from poor-quality or unsuitable paints/materials are not covered under our workmanship guarantee.

⸻

7. Liability

    •    We are fully insured and take every care on site. However, we cannot be held responsible for pre-existing issues with the property or for any delays caused by factors outside our control (e.g. weather conditions, customer delays in providing access, etc.).